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Business areaIT & systems
Helpdesk in Teams and password resets, access and access reviews, the laptop lifecycle, licences and cloud costs, incidents, sign-in security and regression testing. Every solution describes the process before and after, a value model and an implementation plan.
Solutions
IT & systems: 28 solutions
Each card leads to a process description with a calculation. The figures are examples: we calculate them on company data before any build.
Access requests and quarterly access reviews
Managers sign off on entitlements they cannot read, and nobody withdraws what nobody uses.
Reduce riskSave timeReduce errorsPower Platform · SAP / ERPView IT & systemsQuick winSoftware licences reconciled every month
Leavers, duplicates and dormant accounts keep their paid seats until somebody rebuilds the list by hand.
Reduce costSave timeReduce riskPower PlatformView IT & systemsDepartmentalData migration validated by testing, not spot checks
A spreadsheet sample of a few hundred records is what currently stands between your migration and go-live.
Reduce riskReduce errorsIncrease capacityTesting · SAP / ERPView IT & systemsQuick winTask mining: what your shared-service desks really do
Your automation backlog is a wish list until somebody measures what the desks actually do all day.
Increase capacityReduce costSave timeProcess & task miningView IT & systemsQuick winProject workspaces provisioned with governance in minutes
Project teams and sites built by hand, named differently every time, and never closed.
Save timeAccelerate responseReduce riskPower PlatformView IT & systemsDepartmentalEvery release regression-tested, including the phone
Regression is a checklist two people click through on the last afternoon before a release.
Reduce riskAccelerate responseCustomer experienceTestingView IT & systemsDepartmentalCloud spend explained to the people who cause it
A third of your resources have no owner, so the invoice is explained with a screenshot of a chart.
Reduce costIncrease capacityReduce riskPower PlatformView IT & systemsDepartmentalEvery laptop accounted for, from order to wipe certificate
Hardware ordered by email, handed over without a record, and written off when the auditor asks.
Reduce costReduce riskIncrease capacityPower PlatformView IT & systemsDepartmentale-Doręczenia handled like post, not like a second inbox
Four intake channels, one register typed by hand, and delivery evidence filed after the fact.
Increase capacityAccelerate responseReduce riskUiPath · Microsoft 365 +1View IT & systemsQuick winAccessibility checked every week, not once before the audit
The statement is written once. The site changes every day, and nobody is checking in between.
Reduce riskIncrease capacityCustomer experienceTesting · Power PlatformView IT & systemsDepartmentalThe service desk request that never becomes a ticket
Four IT tickets in ten follow a known procedure, and every one of them still queues for an analyst.
Increase capacityAccelerate responseReduce costAI & agentsView IT & systemsQuick winPassword reset in two minutes, without a ticket
The most frequent ticket on the desk still needs a phone call, three consoles and an identity check nobody records.
Accelerate responseReduce costEmployee experienceUiPath · Microsoft 365 +1View IT & systemsDepartmentalTickets triaged and routed before an analyst reads them
Priority follows the requester's capital letters, and a P1 waits in the queue until a dispatcher has time to read it.
Accelerate responseIncrease capacityEmployee experienceDocument processing +1View IT & systemsQuick winStatus, outage and change news that reaches people first
The outage email leaves after the outage, and one ticket comment in five is the same two words.
Accelerate responseIncrease capacityEmployee experienceUiPath · Microsoft 365 +1View IT & systemsDepartmentalApplication access granted by policy in minutes, with proof
Access is granted from interpreted emails, approvals are chased, and the auditor finds the evidence missing.
Accelerate responseReduce riskIncrease capacityUiPath · Microsoft 365 +1View IT & systemsDepartmentalAdmin rights that exist only for the task and the hour
Rights granted for a four-hour task stay for a career, in systems that cannot expire them.
Reduce riskAccelerate responseIncrease capacityUiPath · Microsoft 365 +1View IT & systemsQuick winContractor access that ends when the contract ends
Procurement closes the purchase order. Nobody tells IT. The contractor keeps the VPN for a year.
Reduce riskReduce costSave timeSAP / ERPView IT & systemsQuick winGroups, aliases and mailbox rights changed from Teams
The service desk's largest queue by count is also the one nobody measures.
Accelerate responseReduce costEmployee experienceUiPath · Microsoft 365 +1View IT & systemsDepartmentalEvery laptop order, refresh and return against one register
Three spreadsheets describe the same laptop, starters wait, refresh happens at failure and leavers' devices vanish.
Reduce costEmployee experienceIncrease capacityPower Platform · SAP / ERPView IT & systemsDepartmentalThe failing laptop fixed before the user opens a ticket
The disk fills, the certificate expires, the update fails again, and the desk hears about it from the user.
Increase capacityReduce riskEmployee experienceAI & agentsView IT & systemsDepartmentalEvery access and device of a leaver closed on the last day
A disabled account is not the same as closed access. The long tail is where audit findings come from.
Reduce riskReduce costAccelerate responseUiPath · Microsoft 365 +1View IT & systemsDepartmentalAccess reviews that reviewers finish, with the removals done
Quarterly access reviews eat weeks of specialist time, get approved by default and remove almost nothing.
Reduce riskSave timeIncrease capacityPower Platform · SAP / ERPView IT & systemsDepartmentalOne place to ask, an answer with its source, gaps reported
The same questions are asked in channels and tickets because nobody can find the current answer.
Save timeIncrease capacityEmployee experienceAI & agents · Power PlatformView IT & systemsDepartmentalSuspicious logins contained in minutes, not at the audit
Detected in seconds, contained in shifts: every step between the alert and the action is a person.
Reduce riskAccelerate responseIncrease capacityPower PlatformView IT & systemsDepartmentalIncidents staffed, communicated and closed by one flow
The tool records what happened. Finding owners, chasing updates and reading nothing on Friday is done by people.
Accelerate responseReduce riskSave timeAI & agentsView IT & systemsQuick winCost per ticket and automation share on one page, daily
Three ticket counts, one analyst merging exports, and a pack that arrives ten days after the meeting that needed it.
Reduce costSave timeIncrease capacityPower Platform +1View IT & systemsDepartmentalEngineers get cloud and repo access within the hour, scoped
Six days waiting for a repository, and a personal access token pasted into a chat to keep the sprint moving.
Accelerate responseReduce riskIncrease capacityUiPath · Microsoft 365 +1View IT & systemsQuick winWho is on call and what is down, answered in Teams
During an outage the person fixing it is also the only one who can say which customers are affected.
Accelerate responseCustomer experienceIncrease capacityPower PlatformViewScenarios
These processes in practice
Scenarios are illustrative models with a calculation, described on an example company.
Resolution in minutes instead of hours; engineers return to project work.
See the scenario ScenarioSAP regression every night4× the coverage with less effort; releases stop breaking production.
See the scenario ScenarioRobots that heal themselvesProcess continuity instead of night alarms; a predictable maintenance cost.
See the scenario ScenarioFactory incident: from alarm to resolutionShorter MTTR, less downtime, every failure with a complete history.
See the scenario ScenarioA process X-ray before you investA 14-process map with numbers, a top 5 by return, a 12-month pipeline.
See the scenarioWhich process to start with?
The first call takes 15 minutes on Microsoft Teams. We pick one process and check whether automation makes sense on company data.
Book a call