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Business areaOperations & production
Production reporting, non-conformances and CAPA, safety inspections, planned maintenance, engineering changes and compliance documents, and for service businesses bookings, front desk and field crews. Every solution describes the process before and after, a value model and an implementation plan.
Solutions
Operations & production: 28 solutions
Each card leads to a process description with a calculation. The figures are examples: we calculate them on company data before any build.
The daily production report without the 6 a.m. spreadsheet
Stop paying production controllers to retype MES numbers into a spreadsheet the meeting does not trust.
Save timeAccelerate responseReduce errorsPower PlatformView Operations & productionEnterpriseEngineering changes propagated to ERP, plants and suppliers
Stop losing engineering changes between the PLM, the ERP, three plants and forty suppliers.
Reduce errorsSave timeAccelerate responseSAP / ERPView Operations & productionEnterpriseProduct launch readiness: forty tasks, one process
Stop learning that a launch has slipped from the carton supplier's delivery note.
Accelerate responseReduce costReduce riskSAP / ERPView Operations & productionQuick winSafety and site inspections: from checklist to closed action
Stop retyping site inspections into a register and chasing corrective actions from an inbox.
Save timeReduce riskAccelerate responsePower PlatformView Operations & productionDepartmentalNon-conformances and CAPA handled in Teams
Containment, root cause, supplier 8D and effectiveness checks live in one spreadsheet and three mailboxes.
Reduce riskSave timeAccelerate responsePower Platform · SAP / ERPView Operations & productionDepartmentalBatch documentation and certificates of analysis
Finished goods sit in the dispatch bay because the certificate of analysis is still being typed.
Save timeAccelerate responseReduce errorsPower PlatformView Operations & productionDepartmentalPreventive maintenance that runs to plan
Stop releasing work orders by printer and typing the completion reports back a week later.
Save timeReduce riskIncrease capacityPower Platform · SAP / ERPView Operations & productionQuick winOne front door for every request the building generates
Broken air conditioning, a badge, a desk move: all of it lands on one office manager's memory.
Save timeEmployee experienceReduce costPower PlatformView Operations & productionDepartmentalProduct compliance evidence, ready before it is asked for
Customers ask for the declaration; someone searches supplier emails and a shared drive to find it.
Reduce riskSave timeAccelerate responseDocument processing · SAP / ERPView Operations & productionQuick winNo driver dispatched on an expired document
Driver and vehicle documents expire on fourteen calendars. Dispatch checks them by asking whoever keeps the file.
Reduce riskIncrease capacitySave timePower PlatformView Operations & productionQuick winThe right car at the right site, and demonstrators in view
Stop moving cars between sites on a phone call and finding out where the demonstrators are by asking.
Save timeAccelerate responseReduce riskUiPath · Microsoft 365 +1View Operations & productionDepartmentalFrom contract to handover without a missing document
Stop moving handover slots on Friday because a document, a fitting or an invoice was nobody's job until Saturday.
Customer experienceSave timeAccelerate responseUiPath · Microsoft 365 +1View Operations & productionDepartmentalService slots booked against real workshop capacity
Stop booking three timing belts on a Tuesday with one qualified technician, and ordering the parts once the car is on the ramp.
Increase capacityCustomer experienceSave timeUiPath · Microsoft 365 +1View Operations & productionDepartmentalWarranty work paid by the manufacturer at first submission
The repair is done once; the claim is built twice by your best administrator and paid in the third month.
Reduce costAccelerate responseIncrease capacityDocument processingView Operations & productionDepartmentalTanks reconciled nightly, losses visible by morning
The gauges say one thing, the tills another. The difference is usually examined once a month, in a spreadsheet.
Reduce errorsReduce riskSave timePower Platform · SAP / ERPView Operations & productionQuick winLane bookings and declarations before entry
The corporate group stands in the lobby filling in declarations on their knees, while the lane time they paid for ticks away.
Accelerate responseIncrease capacitySave timeUiPath · Microsoft 365 +1View Operations & productionDepartmentalRentals: bookings, deposits, inspections
A customer phoned to reserve two bikes that someone else just rented out. The deposit is in a notebook, the servicing in someone’s memory.
Reduce errorsReduce costIncrease capacityUiPath · Microsoft 365 +1View Operations & productionQuick winVehicle check-in and repair status by text
The customer calls for the third time asking “what about my car”, and the mechanic crawls out from under the lift for the third time to check.
Save timeAccelerate responseIncrease capacityUiPath · Microsoft 365 +1View Operations & productionQuick winField crews: schedules and confirmations
The crew drives forty minutes to an installation the customer forgot about. It returns, and tomorrow’s schedule is already falling apart.
Save timeIncrease capacityReduce errorsUiPath · Microsoft 365 +1View Operations & productionQuick winSupplier orders driven by sales
Orders to three wholesalers dictated at 11:15 p.m. from memory. Friday ran out of salmon, Monday threw away the rocket.
Reduce costReduce errorsSave timeUiPath · Microsoft 365 +1View Operations & productionDepartmentalAttendance and billing at the preschool
Attendance in a notebook, meal charges computed from attendance, parents’ bills assembled by hand. Every month from scratch.
Reduce errorsSave timeReduce costUiPath · Microsoft 365 +1View Operations & productionQuick winEntrance kiosk: declarations and the visit register
Saturday, 10 am: twelve walk-ins, one person at the counter and a stack of declarations to fill in by pen.
Accelerate responseIncrease capacityReduce riskPower PlatformView Operations & productionQuick winClub competitions: from entries to results
An hour before the match: three versions of the start list, two shooters unpaid, the referee asks for the score cards.
Save timeAccelerate responseIncrease capacityPower PlatformView Operations & productionQuick winKids’ birthdays: consents, deposits, schedule
Twelve eight-year-olds on Saturday at 3 pm. Three consents missing, the deposit unclear, the cake in the reception fridge.
Reduce errorsSave timeIncrease capacityUiPath · Microsoft 365 +1View Operations & productionQuick winAttraction faults and inspections under control
Lane three is jamming again, chalked up on the board. The technician will come once somebody finally calls.
Reduce riskSave timeIncrease capacityUiPath · Microsoft 365 +1View Operations & productionQuick winJunior section: attendance, fees, messages
The coach ticks attendance on his phone, the treasurer chases fees by email, and parents ask about dates in three chat groups.
Save timeReduce errorsIncrease capacityUiPath · Microsoft 365 +1View Operations & productionQuick winProduct stock: expiry dates and the fridge
An expired vial comes to light during a treatment, and the fridge warmed up over the weekend without a witness.
Reduce costReduce riskReduce errorsUiPath · Microsoft 365 +1View Operations & productionQuick winClinic reception on a tablet: check-in, details, consents
A clipboard with a form, a pen, and then reception retypes it all into the system. At every visit.
Accelerate responseIncrease capacityReduce errorsPower PlatformViewScenarios
These processes in practice
Scenarios are illustrative models with a calculation, described on an example company.
Which process to start with?
The first call takes 15 minutes on Microsoft Teams. We pick one process and check whether automation makes sense on company data.
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